Click here to send NVB a Secure Message

Frequently Asked Questions:

Why should I use the secure message portal?

Unencrypted email is sent in clear text over the internet.  As it travels through the internet, it can be intercepted and read by parties other than the intended recipient.  The secure message portal uses the encryption in your browser to compose and store the message on secured Zix servers.  The message is then transmitted to Nodaway Valley Bank safely using encryption to protect the message completely.

What is my username and password?

The first time you use the secure message portal you will need to set up your account.   Your email address is your username/access-id.  The password is assigned by you at the time of setup.  Setup involves entering your email address, a password, and confirming the password chosen.

What if I forget my password?

There is a reset password button on the front page of the secure message portal.  You can then enter your email address and a new password.  A verification email will be sent to confirm the reset.

Can I send a file thru the secure message portal?

Yes, up to 10 files can be attached.  The total size of all attachments must be less than 15 MB.   If you need to send more than 15 MB, you would need to compose a 2nd message.

Can I use the secure message portal to send secure emails to people other than Nodaway Valley Bank personnel?

No, the portal can only be used to send to email addresses ending in @nodawayvalleybank.com or @nvb.com.